Login Page
This is the login screen for users to authenticate into the SupportTicketNet system. It supports two methods of authentication:
- Standard login with email/username and password
- SAML login for enterprise Active Directory integration, enabling secure federated access and seamless SSO
Security Features
- Multi-factor authentication (if enabled)
- Concurrent session restriction
- Account lockout after failed attempts
- Audit logging for authentication events
- Password strength requirements are configurable, allowing enforcement of either moderate or high-security standards
Advanced Authentication Features
- SAML IdP Auto-Selection - Automatic redirection to single identity providers or domain-based IdP matching
- Certificate Validation - Advanced SAML certificate validation with macOS compatibility handling
- Session State Management - Independent SAML state service with persistent cookie fallback
- Account Creation - Automatic user account creation from SAML authentication with default role assignment
- Password Expiration - Configurable password expiration with 5-day warning notifications
- Authentication Method Tracking - System tracks whether users authenticate via SAML, local, or mixed methods
- Correlation ID Tracking - Complete audit trail with correlation IDs for all authentication events
- Device Information - User agent and device information captured for security monitoring
This ensures secure access to the system whether deployed in a multi-tenant or self-hosted environment.
Last updated: Jul 27, 2025
by System Administrator
